Unnecessary charges and poor customer service

Any roaming charges you incur are notified on your phone, it can take up to a full bill cycle before AT&T sees any notification of charges and it shows up on your bill.

   So that means the person you spoke to had no way of knowing that you were already racking up roaming charges - but you did.

     So what did you do to prevent any further roaming charges? Did you sign up for a roaming plan? Did you turn off or put your phone in airplane mode for the remainder of your trip so you would not incur any more roaming charges?

So in the end, these were not unnecessary charges, they were valid charges because you didn't control your phone and it connected to a foreign Tower. If you think that your new carrier is going to let you skate on charges that you incur, they won't either.  

I get you, this wholeExperience with AT&T for the last six months has been 

The issue is the supervisor said once I received the notification the employee could see that and failed to tell me to turn of cellular data. He WAS ABLE to see all notes, texts, and chanted as per the supervisors statement today. They were unnecessary charges because if notified I would have NOT used the phone but since reassurance was received that no charges occurred I used it for LESS than 1 hour total  in 4 days for $356 on top of basic bill. Changes were from 6/4-6/7 and bill processed on 5/9

for total amount. No month went by; not even a week. 

I believe it just now I’m realizing I have a DIRECTV account to I’ve never signed up for DIRECTV and when I asked them about it before because I noticed that they said don’t worry about it you’re not charge what is it like I wanted to know is there anything fraudulent activity going on with my account is someone like you know I’ve had to break my password or sign up for DIRECTV so the TV account still on there and it said I charge like $169 or something so I wouldn’t put it past them. I can honestly say Att@t I thought helped me bu they never followed through the Trump of cell phones

You went over seas and did not think you would incur international charges? You were sent a message, even if the rep told you they did not see any you still should have done your due diligence. The text was sent for a reason. 

@Twilas1 

You were notified! 🤦🏼‍♀️

You were notified because your phone connected to a non AT&T tower in another country.   And you were in fact in another country roaming with your phone.

How much more notification did you need?

At that point you either stop using your phone, turn off roaming, put your phone in airplane mode, ask for a roaming plan.  I believe that's what the text message is offering, to add international day pass at a cost of $10 per day every day you use your phone..

   You didn't CYA. 

Whether or not you were notified is irrelevant. You are still responsible for roaming charges regardless of whether any charges had posted when you called or not. It can take days for the roaming carrier to report usage, so the rep not seeing charges when you called is not unusual. You are still responsible for controlling your phone. You should have taken the half refund offer.

I went overseas, text stating international data

You said you were notified. That is what prompted you to call in. You should’ve taken that courtesy credit for half of the valid charges.

@Barbeegal41

    OH please!  

I went overseas, text stating international data,

That's a routine text offering you a roaming plan because your phone was roaming.  

     That was your notice.