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New Member

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3 Messages

Sun, Jul 31, 2022 12:16 AM

Unlock my phone I bought from someone it's puk locked

It's puk lock I bought it from on line market I need it unlocked please IMEI: (Edited as per Community guidelines)

sandblaster

ACE - Expert

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60.9K Messages

4 months ago

This is a public forum and not how to unlock a phone. Please remove your personal information. Bad idea to post your imei. To unlock a phone, use the unlock portal:

https://www.att.com/deviceunlock/

If you need a PUK code to unlock a SIM card, you either need to call if prepaid or it’s available online if you are postpaid.

MicCheck

ACE - Expert

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12.4K Messages

4 months ago

@sandblaster It sounds like maybe the OP isn't an AT&T customer. I'm not familiar with PUK codes; how would a non-customer get one? Can they call too?

@Tammisue When buying a phone from an online marketplace, it's possible it won't meet the requirements for being unlocked, namely, having been completely paid off and the account balance $0. If the phone was advertised as unlocked, you should use the marketplace's return procedure. If it was advertised as locked, you'll need to talk to the seller if it's not eligible. 

sandblaster

ACE - Expert

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60.9K Messages

4 months ago

I'm not familiar with PUK codes; how would a non-customer get one?

@MicCheck A PUK code is a lock on a SIM card. If the OP is not an ATT customer, they need to contact their carrier. ATT can only supply a PUK code for an ATT SIM card. 

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