New Member
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1 Message
UNlock My Account you crooks!!!!
Paid for my phone, 1 year later still reporting the installment agreement is not complete. Cannot change carriers because of this
New Member
•
1 Message
Paid for my phone, 1 year later still reporting the installment agreement is not complete. Cannot change carriers because of this
sandblaster
ACE - Expert
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64.6K Messages
10 months ago
What you describe is a phone locked, not your account. If you are sure your phone qualifies to be unlocked, file an FCC or BBB complaint to escalate to corporate.
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Sneakyturtle
New Member
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10 Messages
10 months ago
You might confirm they have the correct IMEI for your account/device, and that the device does meet all the unlock requirements: https://www.att.com/support/article/wireless/KM1262649/ Finally, if you have an iPhone and have had a warranty or insurance replacement there's a separate process for getting those to unlock as they will always flag as not completed for installment plans.
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