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ginasands's profile

New Member

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1 Message

Monday, January 30th, 2023 9:52 PM

UNlock My Account you crooks!!!!

Paid for my phone, 1 year later still reporting the installment agreement is not complete.  Cannot change carriers because of this 

ACE - Expert

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64.6K Messages

10 months ago

What you describe is a phone locked, not your account. If you are sure your phone qualifies to be unlocked, file an FCC or BBB complaint to escalate to corporate.

New Member

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10 Messages

10 months ago

You might confirm they have the correct IMEI for your account/device, and that the device does meet all the unlock requirements: https://www.att.com/support/article/wireless/KM1262649/  Finally, if you have an iPhone and have had a warranty or insurance replacement there's a separate process for getting those to unlock as they will always flag as not completed for installment plans. 

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