UNIFIED BILLING DISASTER, ATT IS A SCAM, FURIOUS!
I've been calling ATT since May to fix a problem on my May bill that is apparently now unified. I never agreed to unified billing and all I want to see are the details of my May wireless bill--ATT.com only shows me that they charged me DOUBLE my normal rate and will not release billing details as to why. Upon calling ATT wireless department, they said they cannot access my wireless bill because it's unified, so the unified billing department has to handle it. After countless transfers to the unified billing department, unified billing says they "can only see that my bill is unified for Internet, DirecTV, and my landline. To access details of my wireless bill, I must call wireless." Well guess what? I've called wireless at least 20 times and every time they say can no longer see my bill because it's unified and only the unified billing department can. Well they OBVIOUSLY CANNOT, so the severe miscommunication in your company is extremely unprofessional, frustrating, and appalling. WHO CAN SEE MY BILL? WHO IS OVERSEEING THE MONEY THAT IS BEING PULLED FROM MY ACCOUNT EVERY MONTH? Att is a CROOKED COMPANY of scammers who do NOT CARE about their customers and will charge money from your account whenever they feel like it without giving you the rights to see what it is for. I've been with ATT for 20 years and I can't believe they would treat their loyal customers this way. A scam, a night mare, and trash customer service. Will be leaving bad reviews on every site possible.