Unfairly charged for replacement phone. AT&T is playing games.
There was a simple problem with my phone. An earpiece wouldn't stay in....simple, right? There was a warranty and insurance on it. After searching for an AT&T repair center and the unskilled employees not being able to fix the problem, they told me to ship the phone and a new one would arrive in the mail. Fine. I get the new phone and ship the other phone in the box they supplied. I thought everything was resolved. NOW I receive the old phone with a note saying they won't accept it because there is a screw missing in the back. Why in the world would I take out a screw in the back. I didn't even know there were screws in the phone. Again go back to unskilled employees at repair center who says, just put the screw in from your new phone...what in the world is going on with these screws and why are they so valuable and vital to these phones?? I do that, and send the phone back. NOW there is a charge on my account for over $500!!!!! The customer service person says, we won't accept the phone back because your warranty expired and you must pay the bill. There is no way we can reverse the charge. Well, I think you can. I did this all in a timely manner and expected AT&T to honor the warranty and insurance. Who can I speak to about this issue. It looks like there is no contact information on this website other than customer service and I can't bear to waste my time again speaking to someone who has no authority. What kind of game is AT&T playing here?