Understanding my bill after switching to unlimited &more
So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/month).
Here we have my first bill on the new plan. I understand the prorated vs new plan columns and the total. However, a couple things seem odd.
- First of all, in the prorated column, why would I be charged a savings discount for each line after switching plans? Perhaps the -$93.33 is suppose to offset these charges? Either way… if the two plans are comparable, how would a prorated price leave me paying 32.68 more on top of another plan?
- If this the first column prorated, why would I pay the full $70 service fee for my old plan and the full $75 for the new plan? These two are not prorated and instead are totaled in the last column despite being almost entirely through the end of the month.
- The unlimited (new) plan was advertised as $145 or $49/line before taxes for 3 lines. I’ve signed up for paperless billing and autopay so how can this be $230 even with the installments I have remaining. This is the column that should be showing less than or equal to my old plan at $215/month.