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stepski's profile

Contributor

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1 Message

Wed, Sep 25, 2019 5:51 PM

Understanding monthly charges

My family and I were looking to switch to AT&T for our mobile plan. I am having a hard time understanding how the AT&T Unlimited &More plan ($40/mo per line = $160) is somehow ending up at $215 a month when I go to check out? I understand that taxes have to be added but $55 in taxes? And to continue the question, if we were to purchase 2 phones through the BOGO deal right now (both together is showing us paying $33.34) and then just getting 2 SIM cards (shown as $0) for the other 2 lines, somehow the monthly bill is $271.68. Let me break this down even using the $55 "taxes" spoken about above...

 

$215 for 4 lines + $33.34 for the phones = $248.34. So where is this extra $23.34 coming into play? Especially since the phone taxes would already have been paid for during check out.

 

I just am trying to understand how its $55 in taxes for 4 lines, and where $23.34 is being sent to as well? It isn't making much sense.

 

Thanks.

ATTHelp

Community Support

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179.7K Messages

2 y ago

Hi @stepski,

 

Thank you for reaching out to us for assistance!

 

You can find more information on how Taxes and rates are determined in our support article. We would not have any control on how much you are taxed when starting a new service as they are regulated by federal, state, and local laws. 

 

Let us know if this helps!

 

Chasidy, AT&T Community Specialist

ACE - Sage

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91.9K Messages

2 y ago

@stepski   The customer service summary includes taxes that are incorrect or based on included activation fees.    They are much higher than actual charges.  I found a similar issue when switching to Verizon.  My taxes were listed around $40, but on my bill it’s only $17 and change. 

Also note your multi line credits aren’t included the first month. And BOGO credits don’t start for 2 to 3 bills. 

 

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