For the latest on our response to Coronavirus (COVID-19), click here.

New Member


1 Message

Thu, Jan 23, 2020 5:08 AM

Unblock / blacklist phone

I’ve purchased a used phone and it appears to be blacklisted for an unpaid balance.

How do I petition for unblocking so I can use this with my att sim ?



ACE - Sage


71.6K Messages

2 months ago

Are you sure is not just locked to AT&T and you are trying to use it on another carrier?
If it says Sim not compatible, or something similar that means it's locked to AT&T and you are trying to use it on a non AT&T carrier leaving.

If it says blocked from Network use, then it is blacklisted oh, and there is nothing that you can do and you should return the phone and get your money back. Only the person that put the phone on The Blacklist can remove it.

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…