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SlickStretch's profile

Tutor

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4 Messages

Wednesday, November 6th, 2019 6:56 AM

Unable to purchase a data plan, after clicking "Submit" I am taken back to my account summary.

Hello! I hope you guys can help me. I'm having trouble purchasing a data plan for my account.

When I try to purchase it, it shows me the terms & conditions (which I accept), and then it shows me the Purchase summary and asks me to input the 3-digit security code from my card.

But, after I put in the code and press "Submit" it just takes me back to my account summary screen. There is no charge to my card and no data applied to my account.

The data plan I'm trying to purchase is the $34.99 Unlimited DataConnect plan for an iPad.

I have cleared my browser's cache/cookies, restarted my PC, and I've even tried from a different computer with a different browser and got the same results.

 

Can you help me?

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Official Solution

ATTHelp

Community Support

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207.6K Messages

3 years ago

Hello @SlickStretch,

 

We apologize for the confusion. You can follow the steps at this link to Set up an iPad data plan. Let us know if this helps.

 

Sean, AT&T Community Specialist

ATTHelp

Community Support

 • 

207.6K Messages

3 years ago

Hello @SlickStretch,

 

We'd be more than happy to take closer look into why you're unable to purchase a data plan.

 

Do you already have an existing wireless plan on your account? If so, you can follow these steps to Compare and change your wireless plan:

 

  1. Go to Change my plan to see your current plan and our other plans.
  2. Scroll through our other plans. Select Compare to my plan to get a side-by-side view.
  3. Compare plans and decide which one you want.
    • Choose Select & review and follow the prompts to switch plans.
    • Want to keep the plan you have? You don’t have to do a thing.

 

Please let us know if you're experiencing the same issue after following those steps.

 

We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

Tutor

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4 Messages

3 years ago

No, I do not currently have a wireless plan on my account. The site you linked me to can't find an account for me.
I created my account at https://dcp2.att.com/OEPNDClient/ .  Here's what my account summary looks like:

Account Summary

I click the link in my summary that say's "Add/Edit Domestic Data Plan". After that I select the $34.99/mo Auto-renew unlimited plan.

Then it shows me the terms of use, which I accept. And then it shows me the payment summary; I click submit.

Once I click submit, it takes me back to my Account Summary. Still no data, and no charge to my card.

ATTHelp

Community Support

 • 

207.6K Messages

3 years ago

Hi there @SlickStretch,

 

Thank you for getting back to us!

 

To add data to your iPad, please follow the steps provided here.

 

Let us know if this helps!

 

Chasidy, AT&T Community Specialist

Tutor

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4 Messages

3 years ago

Steps provided where? Did you intend to provide a link or something?

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