Trying to be patient
I have 5 phones and signed up for DirecTV. I just switched to the unlimited plan when I started getting a $15 overage everyday. The customer service was terrible and could only stay on script and was more that eager to sign me up for more services while not taking care of my issue. The old AT&T would have removed the overages when I called to upgrade my package but not today!! I thought that having several AT&T products and paying tens of thousand of dollars for ok service that I would be a prefered customer...wrong. I cannot contact anyone that cares enough to listen to what I want done. So four phone calls of at least a half an hour each plus the time online I would say a day tied up in trying to find good service. All for $120 on a six hundred dollar billing. I wish I felt there was someplace to go or to call but each time I call it is the same story. Maybe if I put profit above service in my business I wouldn't have to worry about overages, but my clients come first as well as their satisfaction.
Has anyone had luck getting out of contracts with AT&T, if they can't listen and fix they don't need my business.