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J

New Member

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2 Messages

Tuesday, November 29th, 2022 8:14 PM

transferring billing responsibilty

I am trying to transfer an existing ATT cell service to our main ATT account and I get this error message.  Neither account is past due or owes any installments.  Why will it not let me accept the transfer?

Error code:  Make a payment to continue your transfer request. (TBWLSI-012)

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.9K Messages

2 months ago

We are here to help with transferring billing responsibility, @Jlynchnb.

 

To transfer your billing responsibility (ToBR) you can do so online by:

  1. Going to att.com/tobr.
  2. Select Start transfer.
  3. Read the tips and then select Continue.
  4. Enter your ID and password.
  5. Follow the prompts.

Before you transfer you want to make sure your bill is not past due, you do not owe on any device or accessory installments. 

 

If you recently paid any balance on the account, it can take a few days before it generates on the account.

 

If this does not apply to you and you are still unable to transfer billing responsibility, it will be best to go to your local AT&T Store to complete this process.

 

We hope this information helps. Thank you for contacting AT&T Community Forums. We are here if you have any other questions. 

 

Clarissa, AT&T Community Specialist 

New Member

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3 Messages

2 months ago

I do not want to go to an AT&T store. This should be possible to do online. Neither accounts have a balance that is past due. Ya'll need to fix your code.

Juniper

ACE - Expert

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30.5K Messages

2 months ago

@Qhawk 

Going to an AT&T store is only if you cannot do it online. It is an alternative option, not a requirement.

Though not past due, is there a bill out/balance owed? If so, try paying it off to $0 and then attempting the TOBR again (perhaps 24-48 hours from payment posting like many other things in case it doesn't do so immediately).

Otherwise, Ya'll need to try another time as their programming code does not get fixed/updated isntantly on a dime.

New Member

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3 Messages

2 months ago

@Juniper  thanks for following up. No there is zero bill out /balanced owned on both accounts. They are both automatically paid in full every month. 

It's very frustrating  

Juniper

ACE - Expert

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30.5K Messages

2 months ago

Ok, an existing (though not past due) balance is all I had left. If they cannot fix over the phone, then going into a store or just trying again sometime later are your options at this point. Sorry there wasn't more to suggest.

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