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allockett's profile

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1 Message

Wednesday, August 24th, 2022 3:46 AM

Transfer of Billing Responsibility- Insurance Claim

If a line in which an insurance claim was filed and then a TOBR was done, will the deductible follow the number of the claim filed (line transferred to another account) or will it remain with the original account owner?

Accepted Solution

Official Solution

Community Support


232.3K Messages

2 years ago

Hi there @allockett, thank you for reaching out about your Transfer of Responsibility.


As stated by @formerlyknownas, that would be correct on holding off on making any changes to the account.

  • You may see partial-month charges and/or credits on your next bill after the transfer is complete.
  • You'll receive one final prorated bill, which covers charges up to the date the transfer of billing was completed.
  • You must separate wireless from any other services before you start a request to transfer billing responsibility.

If additional help is needed visit Transfer of billing responsibility on our website.


We hope this information helps. Thank you for reaching out to the AT&T Community Forums.


Ashley, AT&T Community Specialist 

ACE - Sage


117.7K Messages

2 years ago

I would advise no changes be made on the account where an insurance claim has been filed until after the insurance claim has been resolved and phone returned and successfully received.

You don't have to follow that advice if you don't want to but when you assume the responsibility for the phone line you assume all the responsibility. That means the deductible will come up on your account when it is charged. If they don't get the damaged phone back and charge a non return fee that also will show up on your account.

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