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h339561620's profile



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Thursday, December 5th, 2019 10:52 PM

Transfer from postpaid to prepaid and billed for extra data!

I have just transferred from postpaid to prepaid plan. But I still have to pay for one more postpaid bills including 3GB of data in next billing cycle( Nov 24 - Dec 23). I know that I cancelled my postpaid plan days after new billing cycle began and I am willing to pay for that. But am I supposed to enjoy the data I paid for ?! I didn't change my courier so it's perfectly ok for At&t to continue to serve me these data! I was also not notified about the rule of "billing one month in advance" when I first signed the contract! I have called several customer service numbers and they either told to call another number or couldn't be reached. At&t and its service is so disappointing!



Solved: After calling customer service number after customer service number, finally found the number that can help me. (Why can't At&t post all necessary phone numbers online instead of asking customers to call again and again?) And after ten more minutes of waiting, I was told by a staff who finally answered my call that at&t will give me credit to cancel my extra bill. If I had not noticed the new bill, the auto pay will cost me $80 for a service that I couldn't enjoy. If I wasn't so persistent in calling, I might give up and pay the bill already. Life is really full of traps. 

Community Support


232.8K Messages

5 years ago

Hello @h339561620,


Allow us to lend a helping hand. You are welcome to enjoy your services until the last day of your billing cycle.We appreciate your feedback as we are always looking for ways to improve. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist

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