Hello and thank you for providing this forum. I recently purchased an iPhone 13 Pro for full price--even though I have been an AT&T customer for decades and I am supposedly eligible for an upgrade. No price break! The in-store rep said some people buy a good used phone for $100-$200 just to trade it in for $300-$500 credit (my old one is a 6s, only a $35 trade-in value). However, I am finding nothing through AT&T where they would actually credit me that amount. Highest is around $100. I went back to the rep and told him this... he said the trade-in prices I am seeing online are just what AT&T profits, but that I would actually be given hundreds of dollars in credit if I bought (somewhere?) and traded in a newer model.
My gut is telling me this rep is not steering me right, but he claims (off the record) that tons of people do this. He said I have 30 days from the date of purchase of my new phone to decide if I want to trade something in. But... I'm not going to find and buy a used phone for a couple hundred dollars just to have AT&T tell me the trade in value is $45. The only good deals I've seen are for business customers. Meanwhile, my new $1,000 phone is still sitting in the box because I'm afraid to activiate it and ruin my chances of getting any credits or a good contract. I am also an educator and should supposedly receive a monthly discount for that--supposedly.
Clearly loyalty for decades to AT&T means nothing to them (also have Uverse). So ready to switch to another carrier. Any guidance on this would be appreciated!
ACE - Sage
1 year ago
Read all under "see offer details", expand all the arrows to see full terms and list of eligible trade in phones
Keeping your brand new phone in the Box does not do anything . Keeping the phone in the box has nothing to do with the credit offer. And there are no "contracts" anymore
When you purchase the phone it sould have been activated with your phone number, otherwise forced activation happens within two weeks.
Return period is 14 days. Restock fee is $55
1 year ago
Thank you for the information!