Trade-In Promotion SCAM for Note20 - $1,000 Credit
I recently ported 2 lines over from Verizon to AT&T and took advantage of promotions to get great deals on a S20 5g and a Note20 Ultra. I traded in a Pixel 3 128gb in PRISTINE condition as part of the promotion for the Note20, which as explained and shown on the AT&T website would satisfy the $60 threshold for trade-in value. The S20 did not require a trade in for the promotion, so this post is specifically about the Note20 promotion.
After submitting the trade-in promotion, AT&T sent me a thin, wimpy, padded envelope to send the phone to their trade-in facility. I packaged the phone in the envelope, but then wrapped the said envelope in my own bubble wrap, then stuffed a small carboard box in more padded wrap before shipping it out.
A few weeks later, I received an email with the confirmation that the phone was received and the phone value was determined to be $45 due to "Screen not working - Screen has major Burn-in/Bruising". This is absolutely false and I see this as fraudulent activity to scam customers out of a major promotion.
I called the trade-in phone number to describe my situation and explained that I would be filing a FCC and BBB complaint about the situation and if not resolved would be opening a small claims case against AT&T. The representative I spoke to told me notated what I had said, and explained that "this issue is being escalated to Tier 2 support and they will contact me within 72 business hours".
For Reference, this is what the Status Tracker shows:
- 9/23 Device Received and Processed
- *Pending* Trade Completed and Payment Sent/Promotion Applied
At this point, I am appalled by the amount of similar complaints regarding a similar situation and wish I would have looked into this before switching to AT&T from Verizon. Whatever promotion AT&T claimed to have are not worth this situation. I hope this gets resolved, because THIS WAS THE ONLY REASON I SWITCHED, and if the situation stays as in, I am on the hook for the full retail price of the phone totaling $1,300 or $43 a month!
I am a very calm person, but the rage this has me in makes me question my sanity!
If AT&T plants to not honor the proper trade-in value and promotion I will be submitting FCC and BBB complaint as well as opening a small claims case, as I stated to the representative I spoke to.
I should have stayed with Verizon. Words cannot describe how irate and disappointed I am with my move to AT&T.
For anyone reading this before making a move to AT&T: If you are even halfway happy with your current wireless service provider, PLEASE stay with that provider.
Another related note:
I paid more than double what my monthly charge should be for the first month of service because various promotions didn't kick in yet. I understand that some promotions are not applied immediately, but what happens to the extra money ill be paying in the interim?
- Paying $33.33 instead of $10 for the s20
- Paying $43.34 instead of $10 for the Note20
- Waived activation $30x2 (costco wireless stated this would take 2 billing cycles to appear)
- Corporate Discount for Elite Unlimited plan (-$40 off monthy charge)
With the presumption that AT&T does honor the Note20 promotion, Do these promotions become retroactive for these months? Or do I pay 2 months of full price monthly installments, then go to the promotion monthly price?