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Egree's profile

New Member

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4 Messages

Wednesday, February 1st, 2023 8:13 PM

Traded in phones still no credits

We traded in five phones and two of them are not getting the monthly credits like they should be. Anyone have this trouble and what are we to do? We are unable to reach our rep anymore. We know our rep turned in those 2 phones late - after 30 days - what can we do to get those credits straightened out?

ACE - Expert

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34.4K Messages

1 year ago

We know our rep turned in those 2 phones late - after 30 days

How do you know this? 

Do you have documentation (i.e. a receipt) showing that you turned the phones in within 30 days?

New Member

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4 Messages

1 year ago

No documentation. We just gave my rep the trades-in phones when he came to pick them up- but it was the next month

ACE - Expert

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14K Messages

1 year ago

We just gave my rep the trades-in phones when he came to pick them up- but it was the next month

So you gave them to the rep after 30 days had passed? 

Or did you give them to the rep when you bought the new ones and he just held on to them too long.

New Member

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4 Messages

1 year ago

We gave them to the rep after the 30 days I believe. We had no idea the promo said trade-in phones must be turned in within 30 days. Rep was late picking them up from us - he never told us we could drop them at an AT&T store. 

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