AT&T Community Forums

Trade in

I traded my iPhone 12 pro on Wed, Sep. 28, 2022, and the USPS tracking# 7250085254703275026550787032. When I checked the trade-in status, it is still showing In transit. Why is it still in transit? I am not getting the trade-in discount on my monthly bill. Please contact me immediately

Responses

sandblaster

ACE - Expert

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64.7K Messages

1 year ago

This forum is not customer support, no one is going to contact you. At best, you’ll get a reply from ATTHelp. No one here can explain why your tracking info shows still in transit. It would appear your trade in has been mishandled and probably lost. Your best bet now is to escalate to corporate by filing an FCC or BBB complaint.

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ATTHelp

Community Support

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231.4K Messages

1 year ago

We understand the urgency and importance of making sure that you receive your trade-in credits, vijphone23.

Special thanks to our ACE, sandblaster, for their quick response and expertise.

This is not the experience we want you to continue to have, so we want to step in to help. Let's meet in a Direct Message on this together, so we can try searching for why your returned device is still in transit, double-check your trade-in eligibility and take the proper steps for a positive resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing back from you. Thanks so much for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist.

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