Trade in scam
We had internet problems at home they sent a technician to my house and another guy came with him. I asked why he was here he said to make sure everything was right with the technician. One think led to another he convinced us the switch to Att. I was to get 5 new Apple 14 phones we paid extra to get the pro version for 36 mths contract for free no activation fees and service mthly fees 135.00 tax included. We got the phones in the mail said I change my mind did not want to trade in my phones too new and they where almost paid off. The guy said no problem I can take any phone get every month you will see charge and credit for the phones I ll come pick up the trade ins he never came. My first bill was 862.00 I look at the bill 35.00 activation fee for each line, monthly fee for each line of 55.00 that’s 275.00 mth for service a month a charge for 45.00 and 19.00 for I insurance I never requested. I have tried to reach my sales guy and his supervisor at the warehouse cause that’s where he works. Asking him to fix this they are clearly ignoring my text. Cust serv has only been able to change rate to 40.00 per line that’s still 200.00 per mth I was paying 140.00 with Verizon waive the ins fees. Cust service cannot verify what I am telling them cause the guy did e mail a copy of the contract and now they said over 30 days can’t take trade in. I called the sales person several times to pick up the phones. My last text says I guys you don’t want to pick up the phones. He is ignoring me. Customer Service said they had another customer go thru the same thing but she dod not know how it was resolved. Has anyone experienced this how did you get it fixed. I have been able to reduce my bill to 530.00. I hate the service at ATT we have constant problems. I called 2 days before the 30 day customer service guarantee to cancel the service and return everything they said No I have a 36 mths contract.