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dannyskipper1's profile

New Member

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2 Messages

Thursday, May 4th, 2023 2:26 PM

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Trade in Scam

ATT stole my Samsung Galaxy S20 and then decided I owe them $700 after tolerating sub standard service for over a year. They refuse to credit any money for the old phone and then claim I have to stay with them another 4 years to be at zero. This company is a thieving lying scam and I will be paying off my balance just to get away from them. The trade in scam is just a way for them to steal people's equipment and give them nothing in return except poor service and lies. Avoid the scams and contracts at all costs 

Community Support

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231.5K Messages

1 year ago

Hello dannyskipper1, we're here to help you with your trade-in inquiry.

 

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Jeff, AT&T Community Specialist

ACE - Expert

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13.1K Messages

1 year ago

They didn't steal your phone, they took it in trade for credits on your new phone as per the agreement. To receive all of the credits, you need to keep your account current until you receive all of the credits. AT&T doesn't give you a free or reduced price phone out of the goodness of their heart. They need for you to keep your account so that they can recoup the cost of the credits. The phone that you traded in was not worth the amount of credits that they would have given you if you kept your account.

If the service was so bad, why did you keep it for a year.?

ACE - Sage

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117.1K Messages

1 year ago

🤦🏼‍♀️ 4 years ... Extra dramatic?

New Member

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12 Messages

1 year ago

You're lucky they are giving you that much they are saying my phone is worth 130 when we did the promotion for 1000 on my pre-ordered galaxy ultra 23

ACE - Sage

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117.1K Messages

1 year ago

@moonbouncer20000 

That tells me you did not read the promotional details.   If you think your old phone is actually going to value at $1,000 in order to get a new $1,000 phone you aren't thinking right.  The old phone had to be on the list and had to be worth at least $35.

And if you don't have a qualified unlimited data plan all you get is book value.  If all you got was a $130 one-time credit for book value, then you did not have a qualified plan. 

Always read the promotional fine print.  AT&T is very good at publishing all of it on the website.  

New Member

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12 Messages

1 year ago

@formerlyknownas fact is I did have all the requirements and the required plan. This is a corporate greed thing. Plus we already talked last month to a manager that agreed and said we had everything and told us that 130 was a back credit for the first 2 and half months when we questioned it cause it didn't look right. This months bill came and no promotion.  If fact the other promotion that was on there was also missing without the full promotion being given. It's call false advertisement and deceptive practices which is illegal.

Community Support

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231.5K Messages

1 year ago

We understand your frustration with not receiving your trade-in credits for the Any Samsung, any condition promo, moonbouncer20000.

 

This is not the experience we want you to have, and we want to step in to help. Let's meet in a Direct Message on this together, so we can do some research on your account, double-check if you meet the eligibility requirements for the trade-in credits and work towards a solid resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing back from you. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist

3 Messages

8 months ago

I feel like I have been robbed. I have been a loyal AT&T customer for about 13 years. This time I wanted to take advantage of the trade-in (any year, any condition) for the Samsung 23 serie. Bought the s23 + with 256gb memory. As a trade-in I sent a Samsung Galaxy S7 Edge, condition like new (Shiny, not a scratch). I receive an email saying that the trade-in was accepted and received my first bill with the promo credit . The following bill the promo was not applied. I called customer service and after revue I was told not to worry that they will catch up on the following bill. Following bill no promo and was charge the full amount. Called again customer service. The agent after being on hold for ever told me that the trade-in department gave my device a value of $0 and that the value should be at least $35. Now if they rejected my trade-in phone why should I be forced to a 3 years contract. When I asked to recover my trade-in phone I was told it had been destroyed. I think if they deemed it unacceptable they should have sent it back to me. I lost an unlocked phone I used once a year on my trips overseas, I am paying full price for the S23 + and forced on a 3 year contract. WHAT A DEAL.

14 Messages

8 months ago

You are not alone, I am actually in the same boat. I turned in an old Galaxy S II and at the store they said it met the requirements, the salesmen put in the IM# and said it had been accepted. On the second billing cycle I was given a .50 trade in. I called 611 and explained it and they stated the AT&T store misinformed me.  I would not have bought this phone at full retail without the trade in. I am going to swing by the store tomorrow and try and talk to the manager. Been a loyal customer over 10 years and this is the first real issue I have ever had. 

Good luck to you (and to me) and hopefully AT&T will make it right.  

Dennis 

ACE - Sage

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117.1K Messages

8 months ago

@casbahti 

Why?  

Go read the deals on the sales page.   Clearly they got the phone. But whether you purchase the phone while the deal for the S23 was active, and met all of the requirements and didn't do anything to void the deal, then a better business bureau complaint would be well warranted.

But just this week I've read posts from several people who didn't have the right plan, traded in the phone that wasn't eligible, or add a line and cancel a line within the 90-day rule.

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