We are here to help you with your Trade-in credit concerns, @Abitanurse72.
Thank you @sandblaster for that great accurate information. Trade-in credits can take up to 3 billing cycles. If it has been past 3 billing cycles, and you still do not see your credit reflecting on your account, let us know, so we can bring you into a DM to take a closer look.
We hope this helps. Feel free to reach back out with any other questions you may have.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
1 year ago
Trade in credits start within 3 bill cycles from when the trade in is received and processed, provided all other requirements are met.
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ATTHelp
Community Support
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225.5K Messages
1 year ago
We are here to help you with your Trade-in credit concerns, @Abitanurse72.
Thank you @sandblaster for that great accurate information. Trade-in credits can take up to 3 billing cycles. If it has been past 3 billing cycles, and you still do not see your credit reflecting on your account, let us know, so we can bring you into a DM to take a closer look.
We hope this helps. Feel free to reach back out with any other questions you may have.
Clarissa, AT&T Community Specialist
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