they refuse to refund me for a faulty device

Wow you did read the 14 day return policy right.  Send it into Samsung for repair.

yes,  2 weeks isn't enough time to find the issues associated with this phone. 

i have a job and I'm a single mom...

i don't spend all day on my phone. 

i don't want to be inconvenienced. 

i just want my money back

and i am thoroughly disgusted that i am having to deal with this after just having purchased a brand new device. Im sorry but this is ridiculous. 

AT&T is not the manufacturer. They didn’t make the phone. Again send it into Samsung. 

I disagree with the others here. AT&T provides warranty services for Samsung devices. While you can't get a refund or return the phone, you should be entitled to a warranty replacement. 

Call and request warranty support.

@MicCheck 

I would not let att warranty a wet paper bag.  The devices they send out are contracted to the lowest bidder and use non OEM parts.

Samsung warranty service is flawless.  They pay for everything.

If 14 days isn’t enough for you, you shouldn’t have bought a device with a 14 day return period. It is nonrefundable now.

You should still have a warranty but those actually sound like they might be software issues to me.

The BBB is not a government agency or authority of any kind. Their ratings are meaningless.

att is (Edited per community guidelines). 

bottom line. 

endless complaints about customer service..

crappy rates.  crappy phones.

Return policy is a joke. 

ive got a better Return policy on on every single item I've ever bought from anywhere. 

this company is a joke and i intend to make everyone aware. 

they also told me 30 days...

but that don't matter much

customer satisfaction is not a priority here at all

@bbravo1978

Crappy phones?   You do know they sell the same phones as everyone else?  And they don't make phones?

And all carriers have a 14 day return requirement?  As do most other phone sellers, like Best buy.  It's printed on the receipt.

   Business customers get a 30 day return on new phones.  All returns must include every bit of the original packing and accessories. 

excuse me for expecting my brand new thousand dollar phone to work. 

excuse me even more for expecting a huge corporation to back the product they sell.