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immortalMazeWalker's profile

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Wednesday, June 8th, 2022 1:58 PM

Terrible terrible customer service experience so far. Hundreds of wasted dollars.

If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.

I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world.  I was only paying $90 a month at google fi, and I repeatedly told her I don't have a lot of money and I'm not interested, so she kept assuring me something could be worked out.  I was talked into what I remember being $130 a month for 3 lines and 3 free phones(galaxies with the stylus), but I'll give her the benefit of the doubt that it was really $150 and I just hallucinated the more reasonable price.  The first welcome from ATT&T was despite me repeatedly stressing how I was tight on money, she neglected to mention the first bill would be more than twice as high at a whopping $344.

So here we are 4 months later.  I've had to haggle with customer service every month, 3 or 4 reps each month, about an hour or two, to finally get all the extra charges for services I didn't sign up for removed, and the discounts I was promised applied.  I mean, maybe they're removed now.  That's what the rep told me, but they also did the last 3 months, so it's anyone's guess.  No one offers to pay me back the multiple months of services I was told were cancelled, or discounts I was assured would be active the following month.  

My galaxy doesn't have a stylus - it's the terrible base model with battery life that goes from a full charge to half charge in less than 5 hours.  I'm afraid to cash in the other two 'free phones', because for some reason it AT&T is incapable of processing their own promos in shorter than 4 months, so I would fully expect each bill to cost me $60 extra for the first 3 or 4 months, as well as me having to spend hours on chat to make sure I even got the credits.

  I regret switching from Google Fi.  All I have to show for it is one 30 sq foot area of space near my house where I get better reception than fi, a monthly required 2 hour chat with att to try and haggle my bill down to what was promised, and the apparent winner of the World's Worst Battery Life 2022 award.  

I guess I'm preaching to the choir here, but maybe someone at AT&T customer care can work something out in the way of a refund for 3 months of discounts I was told were applied and services I was told were cancelled (and never signed up for).  And either work out something so I can get a replacement phone (even if it's the same model.  the battery must be defective to be this bad), or at least confirm the battery in the S22 is supposed to only last 35 seconds.

Oh yeah, icing on the cake.  I tried to prepay part of my bill (just $10), and instead of going to my wireless account, it went to some phantom account.  Again I had to talk to customer service for hours.  They did eventually credit the $10 to my actual account, but not only was no one able to tell me what this mystery account was, they weren't able to close it either.  I just have a permanent third account on my billing page with a $10 credit, which doesn't really hurt anything, but serves as a constant reminder that I'm stuck with a wireless company that has no idea what's going on within its own walls.

ACE - Expert


27.9K Messages

2 years ago

Didn't read the diatribe but let's give this a shot.....

@ATTHelp Can you offer any assistance?

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