Terrible experience trying to upgrade!!!!!
has anyone tried to upgrade lately? When the rep from AT&T called me last January and offered to reduce my monthly expense with a Mobile Share Plan they did not say how much of an issue it would be to upgrade. Now my only upgrade options are the "Next" plan which I think is a joke because all you are doing is renting the phone for 12 or 18 months then you have to give it back to AT&T and do it all over again so you are constanly making a cell phone rental payment. Or I can purchase a phone on a 2 year contract and in turn they will increase my monthly bill by $25 for each line I upgrade. I have never heard of a carrier doing something like this. You could always buy a phone and sign a contract and move on. What a joke this is!!! I think there will be some cancellations coming when the contracts come due on all my lines. This is a terrible business practice and Deceptive to say the least being though they do not explain that when they lower your bill. AT&T is a joke and I do not and will not recommend them to anyone for service!!!! Go with someone who cares about customer loyalty.