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Sunday, November 6th, 2016 7:36 PM

System Error when Enrolling Wireless Lines on AT&T Employee and Retiree Self-Service Site

Hi, Everyone --

 

I recently opened up a second wireless account on AT&T.  The account has two phone lines associated with it and I want to enroll this account with both its lines on the DEP self-service site (https://www.att.com/dep/login) so that I can take advantage of my AT&T employee discount.

 

When I go ahead and try to enroll the account with both lines, I encounter the following message:

 

System Error -- We are experiencing a temporary system error that prevents us from processing your request. Please wait a few moments and try again later.

 

 

Needless to say, I cannot enroll my new wireless account so I cannot take advantage of the discount.  I have been trying to enroll for a while now hoping for success but the same error message is reported to me each time.

 

Is anyone here familiar with this issue?  If so, what can I do so I can enroll my new wireless account?  Is there a phone number I can call so I can have them apply the discount for me?  When I call Customer Service at (800) 331-0500, no one I speak to seems to know how to help me.

 

Some additional background if it is of any help:

 

  • I already have one account with all of its lines enrolled in the discount; I am trying to enroll my second account.
  • I can have up to two wireless accounts, which up to 10 lines on each account, discounted.

Thanks for looking!

Community Support

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229.9K Messages

7 years ago

Hi there @dergolfkart!

 

Thanks for being a part of our team!

 

I would try clearing the cache and cookies on your browser and trying again (CTRL + SHIFT + DELETE).

 

This system error can usually be resolved this way. If that fails to help I would suggest trying a different browser.

 

Unfortunately, no one can complete this enrollment for you, it must be completed online at said website.

 

I appreciate you reaching out on this! All the best!

 

Bradilynn, AT&T Community Specialist 

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