System Error when Enrolling Wireless Lines on AT&T Employee and Retiree Self-Service Site

Hi, Everyone --

I recently opened up a second wireless account on AT&T.  The account has two phone lines associated with it and I want to enroll this account with both its lines on the DEP self-service site (https://www.att.com/dep/login) so that I can take advantage of my AT&T employee discount.

When I go ahead and try to enroll the account with both lines, I encounter the following message:

System Error -- We are experiencing a temporary system error that prevents us from processing your request. Please wait a few moments and try again later.

Needless to say, I cannot enroll my new wireless account so I cannot take advantage of the discount.  I have been trying to enroll for a while now hoping for success but the same error message is reported to me each time.

Is anyone here familiar with this issue?  If so, what can I do so I can enroll my new wireless account?  Is there a phone number I can call so I can have them apply the discount for me?  When I call Customer Service at (800) 331-0500, no one I speak to seems to know how to help me.

Some additional background if it is of any help:

• I already have one account with all of its lines enrolled in the discount; I am trying to enroll my second account.
• I can have up to two wireless accounts, which up to 10 lines on each account, discounted.

Thanks for looking!