System Error - Charge Backs - Cancelled Lines
I ordered two additional lines of service and phones about two months ago. The orders never arrived and I contacted ATT regarding this issue, the first couple of agents I spoke to processed additional orders for the same two devices and service, but since I was unsure after that call, I didn't sign the agreement and instead I contacted ATT again and spoke to an ATT specialist who explained that those agents didn't follow the appropriate plan of action, and thus proceeded to cancel the second set of orders, and the previous order, and lines. Alongside this agent was the department manager, who had to okay everything being done including the refund for services that weren't rendered and installment charges for the ordered equipment.
On the same day ATT returned all charges.
However, this week I received an email for a bill nearing 400 dollars. Which include a bunch of charge backs. Additionally, I still have the two lines that were processed for cancellation.
What is going on?
Please assist me with this issue. Which has now nearly gone for two months.