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New Member

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2 Messages

Wed, May 20, 2020 8:26 AM

System Error - Charge Backs - Cancelled Lines

Hello,

I ordered two additional lines of service and phones about two months ago. The orders never arrived and I contacted ATT regarding this issue, the first couple of agents I spoke to processed additional orders for the same two devices and service, but since I was unsure after that call, I didn't sign the agreement and instead I contacted ATT again and spoke to an ATT specialist who explained that those agents didn't follow the appropriate plan of action, and thus proceeded to cancel the second set of orders, and the previous order, and lines. Alongside this agent was the department manager, who had to okay everything being done including the refund for services that weren't rendered and installment charges for the ordered equipment.

On the same day ATT returned all charges.

However, this week I received an email for a bill nearing 400 dollars. Which include a bunch of charge backs. Additionally, I still have the two lines that were processed for cancellation.

What is going on?

Please assist me with this issue. Which has now nearly gone for two months.

Thank you.

lizdance40

ACE - Sage

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89.4K Messages

1 y ago

🤦🏼‍♀️. Call at&t, ask for loyalty. This is absolutely ridiculous and careless on AT&T's part. Can't charge for service and equipment never delivered.
And just a cover your bases, and I don't care if loyalty immediately credits your account I want you to send a letter of dispute to this address:

IF YOU DISPUTE ANY CHARGES ON YOUR BILL, YOU MUST NOTIFY US IN WRITING AT AT&T BILL DISPUTE, 1025 LENOX PARK, ATLANTA, GA 30319 WITHIN 100 DAYS OF THE DATE OF THE BILL OR YOU'LL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO PARTICIPATE IN ANY LEGAL ACTION RAISING SUCH DISPUTE.

(edited)

New Member

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2 Messages

Thank you! I'll definitely do just that. I was hoping I could reach someone that could help me directly here in the forums. The wait times for AT&T Wireless are hours long at the moment.

lizdance40

ACE - Sage

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89.4K Messages

Yes, wait times are long. When you call AT&T and the automated system asks you to say why you have called the keywords cancel service will get you piped directly to loyalty. Then you can discuss your actual problem

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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