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B

New Member

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1 Message

Sat, Jul 11, 2020 5:26 PM

Switching to First Net

Switched from ATT to First Net five months ago. Did it with a customer service representative in the store, I asked multiple times if I would receive a bill for my remaining contract, two representatives told me that everything will switch over and I would not be receiving a bill separately. Found out five months later that they sent a bill to my old address, added $25 late fee, and when I called today, they couldn’t reverse anything and I had to pay the remaining balance. Never received an email or was never told Via First Net that I owed anything. I wouldn’t have mind paying five months ago, if the representative knew what they were telling me. 

Responses

Brand User
ATTHelp

Community Support

 • 

128.2K Messages

a month ago

Hello @BWEETER,

 

Thank you for reaching out to us.

 

We do sincerely apologize for any misinformation that may have been provided to you by one of our representatives regarding the final bill for your wireless account with AT&T.

 

However, we're glad to hear that everything seems to be taken care of as of right now.

 

Please let us know if that's not the case, or if you have any additional questions or concerns that we can assist you with as well.

 

Sean, AT&T Community Specialist

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