Switching to AT&T was the worst decision ever
I’m a single mom and on a tight budget. I went to my local at&t store to inquire about how much my monthly bill would be if I switched from T-Mobile. I explained I was currently paying $135 which seemed high for a plan with only 1 older iPhone on It. I was told that at&t could save me over $50 a month AND get me a newer iPhone (iPhone 13) and it would cost me $85 a month out the door and all I had to do was pay the tax on the full amount of the iPhone. When I told him I wasn’t sure if I wanted to switch quite yet because i still owed $190 on my iPhone to T-Mobile that I would have to pay immediately upon canceling my T-Mobile plan he told me I would get a $200 credit on my account for switching which is perfect because I would pay off my T-Mobile bill. He didn’t tell me I had to wait a couple months to get the credit and would only get it if I paid a $300 bill plus a monthly bill that’s almost $70 higher than I was promised .
what AT&T was offering me didn’t seem that unrealistic because it wasn’t that long ago that I was paying $50 a month for service with straight talk for 1 unlimited line for an iPhone .
as I was leaving the sales guy tells me they also have a promo going for buy one get one Apple Watches. I asked him how much it would cost me to get the Apple Watches and he said I would just pay the tax on the full amount plus I had to pay $100 down on one of the phones which would mean that I would only be financing approx $250 for the 1 Apple Watch and the other watch was free. $250 / 36 months is $6.94 a month. He said the deal won’t last much longer so I decided to go ahead and get the watches for my daughters. i was so excited to finally be able to get my girls something they have wanted for a long time. as i was leaving the store i jokingly said " now im not going to get a $300 bill in a few weeks , right?"
the sales guy said " oh no thats not how we do things here .."
(i told him how tmobile said my bill would be $27 cheaper than it actually was)
2 weeks later i get a bill for $292.
there were 3 activation fees he didnt tell me about and a proration for 2 days which wasnt much.
my monthly bill going forward is $168 a month. i realize $30 a month isnt that much to a lot of people but it is to me. i work 2 jobs to provide for my girls , we live in the seattle area and the cost of living is extremely high.
this is totally unacceptable and it seems to happen constantly with AT&T customers. I wish I would have read some of the reviews similar to my experience before I was tricked into switching from T-Mobile.
Also - when I look at the installment agreement on my account , only the sales guy signed on the signature line, where I was suppose to sign is blank… which makes sense because I would have never agreed to switch knowing my monthly bill would be higher AND I would get a $292 bill the first month.
the paperwork I was given at the time of sale does not reflect anywhere that I would have to pay activation fees nor does it say my monthly bill would be $168