Help for account, billing & more
Woakley5's profile

Contributor

 • 

1 Message

Mon, Sep 15, 2014 4:45 AM

Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $40 monthly plan actually causes me to pay more monthly for a longer period of time ( I know crazy of me but I would like that etf to apply). Why is this not possible?!
ms_unicorn

Former Employee

 • 

4.9K Messages

7 y ago

Hello, Woakley5!

 

Thanks for posting. We would be happy to review your account and discuss your options with Next and Mobile Share, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.