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suzookus's profile

Contributor

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3 Messages

Fri, Jul 20, 2018 3:07 PM

Switched Verizon ATT held my phones hostage for two weeks and still billed me.

Switched Verizon ATT held my phones hostage for two weeks and still billed me.

ACE - Sage

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100.2K Messages

4 y مضت

And until you have paid all you owe ATT has the right to do so.  Once all financial obligations are complete, including final bill, then they unlock phones. 

We advise you pay off phones, unlock first, then port out.   (Like I did with my phone)

 

Contributor

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3 Messages

4 y مضت

Except I didn’t owe anything. They didn’t cancel all my devices as
requested despite them being moved to Verizon.

So surprised I get a bill for 1 line (I had three) and they say I didn’t
cancel it despite me moving the line to Verizon and canceling the other two
lines in my account.

To top it off the line they charged me for was an Apple Watch that was tied
to a phone they canceled. So instead of $10 they changed it to a full line
and are charging $85!


Constructive

Employee

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29.3K Messages

4 y مضت

did you specifically ask that the watch be canceled? they will only shut off whats requested and wont assume anything. i just read another post where the user said i cancelled my phones so at&t should have known i wanted the watch cancelled. Well no no they shouldnt

ACE - Sage

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100.2K Messages

4 y مضت

Carriers do not port/transfer lines unless they are PHONE lines.  You had to call and tell ATT to cancel the watch line.  Same is true with tablets, mifi also.  

Becasue you didn’t unlock before you ported out, you got stuck with the requirement to pay off the entire account and final bill.  

While horribly inconvenient, ATT is in the right.  

Wish you had asked here first.  We pass out this information all the time.

 

Gary L

ACE - Expert

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16.1K Messages

4 y مضت

@suzookus wrote:
Except I didn’t owe anything. They didn’t cancel all my devices as
requested despite them being moved to Verizon.

This is going to be Verizon's fault (or yours but not AT&T): Check your AT&T bill and look at the phone numbers of the devices that didn't get "transferred" and look at the numbers on your Verizon bill. You will clearly see that Verizon did not transfer those numbers (they set up new numbers), and since VERIZON did NOT transfer them out they didn't get canceled.

 

 

To top it off the line they charged me for was an Apple Watch that was tied
to a phone they canceled. So instead of $10 they changed it to a full line
and are charging $85!

This is the way it SHOULD be.

 

You did NOT cancel the line and you did not port it out. If for some reason you wanted a line to stay at AT&T and they guessed incorrectly that you wanted it closed. It's not AT&T's job to guess that you want it closed. Keep in mind a computer did this, it's likely that no one took a look at your lines and decided to not close it.

 

On the other hand, your blaming AT&T, while Verizon KNOWS they didn't cancel the line, you're not the first they've done this too.

I'm sure they have customers complain when other carriers port them in and do the same thing.

 

Sorry.

You should have double-checked to make sure everything was completed at AT&T. (Hindsight will back this up).

 

 

Contributor

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3 Messages

4 y مضت

Yes I didi. We were very unhappy with AT&T's plans and told them several times we were canceling everything and moving to Verizon.

 

It was shocking that despite being on the phone with AT&T and Verizon (at their store)  that AT&T didn't cancel everything after repeatedly being asked to. 

 

Gary L

ACE - Expert

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16.1K Messages

4 y مضت


@suzookus wrote:

Yes I didi. We were very unhappy with AT&T's plans and told them several times we were canceling everything and moving to Verizon.

You called AT&T AFTER you moved to Verizon to cancel all your lines? That doesn't make sense as you already established that you thought switching everything was going to cancel it. 

 

If you told AT&T you "were canceling everything" BEFORE you moved to Verizon, they would have canceled your numbers and you wouldn't have been able to port your phone lines over. So I'm pretty confident you did not do that.

 

AT&T isn't a mom and pop store where they might remember to cancel something for you after you leave, it's canceled or not canceled. The rep on the phone doesn't have a mechanism to keep track of your request and check your plan every day to see if you canceled so they can cancel anything you forgot to do. That's YOUR job.

 

Do you know how many people threaten to cancel and never follow through? You need to actually do it to cancel it, porting a line over to keep the number cancels that line, but not associated lines.

 

AGAIN, this is something the Verizon people could have told you.

 

 

 

 

ACE - Sage

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100.2K Messages

4 y مضت

@suzookus

If every carrier canceled service when angry customers said, “I’m canceling services and going to another provider”, there would be a different complaint about canceled service and lost numbers.

 

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