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t6565954's profile

New Member

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2 Messages

Thursday, March 23rd, 2023 6:36 PM

Closed

Swindled

Well now I'm terrified of what is to come and have multiple questions. I Traded in to get the Pixel 7 Pro "free"  which was "supposed" to come out to $88 plus taxes a month ($65+$17+$6). Then I found out about the affordable connectivity program and signed up for what was "supposed" to be $30 off my bill a month. Got the first bill (below) and feel like I was literally swindled by a con , thank AT&T!

*What can i expect my bill to average going forward?

* a company and its executives making billions but passing on the Texas universal fee and/or the Federal universal fee to the customer is greedy and tacky but is it illegal?

*Is it legal to charge the individual like myself for being enrolled in a federal assistance program?

individual $65 PLAN
T
$182.80

Activity since last bill
$46.61
Activation Fee Mar 13
(One-time charge)
Don’t recognize this?
$35.00
Unlimited Starter - 1 Line Mar 13 - Mar 16
$10.00
Service changed on Mar 13 - partial month charge
Protect Advantage for 1 (includes insurance) - Tier 4 Mar 13 - Mar 16
$2.27
Service changed on Mar 13 - partial month charge
Discount for AutoPay and paperless billing discount included ($10 off) Mar 15 - Mar 16
-$0.66
Service changed on Mar 15 - partial month credit
Monthly charges for Mar 17 - Apr 16
$114.12
Unlimited Starter - 1 Line, AutoPay and paperless billing discount included ($10 off)
$65.00
Protect Advantage for 1 (includes insurance) - Tier 4
$17.00
PHO GGL P7P 128 GE2AE BLK - Installment 1 of 36
$26.12
AT&T Next Up(SM) - phone upgrade feature
$6.00
All surcharges, taxes & fees
$22.07
Company fees & surcharges
$15.06
Administrative Fee
$1.99
Federal Universal Service Charge
$4.47
Regulatory Cost Recovery Charge
$1.50
TX State Cost Recovery Charge
$0.44
Texas Universal Service
$6.66
Government fees & taxes
$7.01
9-1-1 Service Fee
$0.50
911 Equalization Surcharge
$0.06
City District Sales Tax
$0.13
City District Sales Tax - Telecom
$0.26
City Sales Tax
$0.38
City Sales Tax - Telecom
$0.79
TX State Sales Tax
$1.59
TX State Sales Tax - Telecom
$3.30

Accepted Solution

ACE - Sage

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117.6K Messages

1 year ago

Of course it's legal for the for AT&T to pass on taxes. And the fees for Texas are required, even T-Mobile is passing those on to customers.  And they may change each month because Texas has a usage fee for in-state long distance calls. 

Are you actually looking at a bill, or is this the customer service summary? If you were sent this information by email on a colorful document that says not a bill at the very top it's likely this CSS which is not correct. 

You can cancel insurance and you can cancel next up. If you plan on getting all the credits for your new phone you should cancel the $6 next up fee. 

Insurance is not required you can cancel that. 

Do the math... 

65+35+26+17+6+22 =171

Plus the partial month 

Easily comes up to 185-ish

(edited)

Accepted Solution

ACE - Expert

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14.3K Messages

1 year ago

This is the relevant part:

Unlimited Starter - 1 Line, AutoPay and paperless billing discount included ($10 off)
$65.00
Protect Advantage for 1 (includes insurance) - Tier 4
$17.00
PHO GGL P7P 128 GE2AE BLK - Installment 1 of 36
$26.12
AT&T Next Up(SM) - phone upgrade feature
$6.00

As noted, the $26.12 will receive a corresponding credit over the life of the installment. Everything else on the bill is the prorated partial month before your billing period started. The activation fee is for activating a new phone & is a one-time charge. 

Taxes and fees will be for the entire bill, so will be lower going forward when it's just for one month. Yes, passing along fees is quite legal and phone companies have been doing so since the fees existed. 

The ACF is not reflected; I'm not familiar with how that works so I can't even give an idea as to why. You weren't charged for enrolling though. 

ACE - Expert

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23.9K Messages

1 year ago

credits for the new phone can take up to 3 months to show up.  the 35 dollar activation fee everyone pays for the most part.  

ACE - Expert

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64.7K Messages

1 year ago

Where do you get the idea you are being charged for being enrolled in a federal assistance program? You aren’t. Your ACP discount has apparently not been applied yet but once it is and once your free phone credits start and if you cancel the insurance and next up, what you can expect your bill going forward to be:

Unlimited Starter: $65

Phone payment: $26.13

Phone credit: -$26.13

ACP discount: -$30

Taxes and fees: approx $10

Total should be around $45.

Community Support

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232.2K Messages

1 year ago

Hello Swindled, we're here to help with your first bill.

 

Let's meet in a Direct Message, so that we can review your first bill. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, here is some information about wireless offer bill credits and taxes, surcharge and fees.

Looking forward to speaking with you.

Carlton, AT&T Community specialist

 

 

New Member

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2 Messages

11 months ago

I believe I have been swindled as well. I was told the same thing and after 3 months, I would get credit and refunded for what I previously paid. It's been 4 months now and my bill is higher than ever. I was supposed to get the "free" google pixel and my bill looks like they take the charge off then added it to a different fee of GE2AE - Installment 4 of 36

ACE - Expert

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14.3K Messages

11 months ago

@avgarcia1984 You're being charged $26.12 for the new phone (regular price). To make it "free" you will also receive a credit of $26.12 on each bill for 31 more months. The charge and credit offset so you're paying $0 for the new phone.

Former Employee

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2.7K Messages

11 months ago

You get charged and then you get a credit, hence the -$26.12. They cancel each other out. You are not get swindled 😂

ACE - Sage

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117.6K Messages

11 months ago

@avgarcia1984 

There is nothing wrong with your bill.  

The bill credits is clearly showing as a credit carry-over from previous month of may As 4 of 36.  Your June bill shows installment 4 of 36.

   You credit is posting on a date which is outside your closing date each month.  

   The total of your monthly bill is exactly as it should be.

     Explain how you think it's wrong?

This is how all of these promotions work. You are charged and installment every month and a corresponding credit to zero out the installment so that you are paying nothing every month on the phone.

If you had read the promotion and installment agreement, this is exactly what it tells you.

(edited)

New Member

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2 Messages

11 months ago

Previously I was paying $107 which included paying for my previous phone. Why would my bill be higher if I'm not getting charged for the phone then? I also never received any credit for the previous payments I made.

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