Skip to main content
AT&T Community Forums

Contributor

 • 

2 Messages

Mon, Dec 12, 2016 2:00 AM

Suspending Service to lost device

Wife lost phone on an out-of-state trip so I suspended service to that device. How does that work? Does ATT deactivate/turn off her phone?

Can it still be used if found? Will contacts/texts be accessible to the person that finds it?

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

39.1K Messages

4 years ago

ATT deactivates the cell service. Anyone who finds the phone still has access to whatever is on the phone if there is no password or they are able to get past the password. Yes, the phone can be used again if found.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

jt212s

Professor

 • 

1.1K Messages

4 years ago

@TawKeenSmak

 

I wouldn't change your number. The person isn't going to have access to use the phone with your number. Yes, they can use it with a new SIM card (unless reported stolen and also blocked from the network), but it would be with a different number.

 

Depending on the info on the phone, the most info the person might get is enough into to annoy your friends. If you keep sensitive infor in notes or other apps that is accessible without a passcode, then you may have more personal info leaked.

Justin

If this solved your problem, please consider accepting this as the solution so that it can help others in the future. Please remember that this is a customer forum and all of the answers we provide are through our own research, experience, or personal knowledge.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

76.4K Messages

4 years ago

iPhone can be locked with iCloud. 

Android can be locked with android device manager.  

Lockimg the devices keeps others from accessing your phone and data.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

4 years ago

Best solution then for protection? New phone AND change number? Notifying your contacts that phone has been lost also?

Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago

If it's an iPhone and you've set up iCloud, you can remote wipe it.

 

I'm sure some other brands have similar features...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

2 years ago

Phone was lost on or around Nov 19, 2017.  I got a new phone for Christmas.  I want to discontinue ANY service for the old phone, and cancel the automatic payment on that phone, which was made on Jan 14, 2018 in the amount $83.51.

AT&T account ending in: 4264  please cancel

Payment method: bank draft

Account Number ending in: 5643

Confirmation 5Q57EPAYTO2G1H1

NO MORE AT&T SERVICE.  Please cancel.

 

Get started...

Ask a new question