Suspended Service - Bill Overlap
My account was suspended due to a past due, which I fully take responsibility for and completely understand. However, my problem is that I paid the past due amount and my service is still suspended because the past due bill and the current bill "overlapped." My current bill came due ONE DAY ago. Now that my past due bill is paid my account is NOT past due! It's current. But AT&T is calling it past due because it "overlapped." With any other company the bill is CURRENT when the PAST DUE is paid! Yet, not with AT&T! With any other company, you pay the past due bill and your account is restored and current UNTIL the current bill becomes past due. No other company that I'm aware of calls a CURRENT BILL past due until it's actually PAST DUE! I have filed a complaint with the FTC. I am appalled at AT&T's shady business practices and horrible customer service. I have never seen anything like it.