1 Message
Submit final version bill to att.
I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for the phone and don’t know how to submit it to AT&T or if I was lied to and now owe an insane amount of money.
Accepted Solution
sandblaster
ACE - Expert
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64.7K Messages
5 months ago
You were lied to. ATT does not pay Verizon. ATT is paying you by giving you trade in credit. You need to pay Verizon.
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formerlyknownas
ACE - Sage
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113.4K Messages
5 months ago
Yeah sorry. I don't know where people are getting this information but AT&T does not have a switch offer that will pay off your previous service provider. Currently the only service provider that does, or at least did is T-Mobile and it's limited.
AT&T and Verizon both have a flat credit for switching which may be applied monthly, or maybe sent to you as prepaid gift cards which can be used to pay your old provider. But I think it's limited to $200 or $250 per line transferred.
The only credit you get on your trade-in is toward your new phones which are applied approximately 3 months after your switch
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