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Itsjosh26's profile

1 Message

Saturday, July 22nd, 2023 1:55 PM

Submit final version bill to att.

I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for the phone and don’t know how to submit it to AT&T or if I was lied to and now owe an insane amount of money.

Accepted Solution

ACE - Expert


64.7K Messages

5 months ago

You were lied to. ATT does not pay Verizon. ATT is paying you by giving you trade in credit. You need to pay Verizon.

ACE - Sage


113.4K Messages

5 months ago

Yeah sorry.   I don't know where people are getting this information but AT&T does not have a switch offer that will pay off your previous service provider. Currently the only service provider that does, or at least did is T-Mobile and it's limited.

AT&T and Verizon both have a flat credit for switching which may be applied monthly, or maybe sent to you as prepaid gift cards which can be used to pay your old provider. But I think it's limited to $200 or $250 per line transferred.

The only credit you get on your trade-in is toward your new phones which are applied approximately 3 months after your switch

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