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sunflower5060's profile

Contributor

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1 Message

Sat, Oct 13, 2018 3:55 PM

store salesman's lie, now what can I do?

4lines family plan, USA_CT 06111

 

Hi,

when you find out the at&t salesman lies to you, what should you do?

I was told from at&t store seller the new my family plan's total cost is $6 increase from my current monthly bill.

my current bill => $230

new bill gonna be => $236 with some new changes on my acct.

I asked and double confirmed from store salesman twice.

But when I got the new billing statement, it was $276/m, it's $40 more than what he promised.

 

So, I went to the store and asked, but the store manager told me, he could not make it $236.

In the nutshell, i was cheated by store seller.

 

What should I do?

ACE - Sage

 • 

97.5K Messages

4 y ago

Read the bills.  What difference in charges for?   

One time charges?   

Did you change from $15 to $20 line access? (Value plan to a more current plan)

If the charges are correct per the website, but you don’t want to pay the extra $40 your option is to request your old plan back.  

 

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