Smart Label Tracking////UNWANTED BILL
I returned my damaged phone via instructions from AT&T, with a prepaid label in July 2022. I dropped the packed to the Post Office. I tried tracking my package serval times on www.tracking.smartlabel.com . To date, there is no information about my returned package.
I received a text message 9/16/2022 reminding me from AT&T to return my damaged device. I have CALLED AT&T SEVERAL TIMES questioning what can I do about this missing package and them charging my bill for an item that has been returned 2 months ago.
I was told to contact Smartlabel and they told me to contact AT&T. Then AT&T diverted me back to Asurion (smartlabel). So basically back and forth for a couple of days. And still no information about my returned package. I WILL NOT BE PAYING $490.00 FOR A BROKEN DAMAGED PHONE I RETURNED!!!
The moment this phone is charged to my bill. I will be filing a complaint with my State Attorney's office because I've noticed that since receiving the text message about the non returned item, AT&T and smartlabel are doing this to a lot of people and has been for a very long time. Hence, moving forward I will never use their smartlabel again. I will take all my returns to a AT&T store.