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pa69321's profile

New Member

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1 Message

Sat, Sep 24, 2022 5:47 PM

Smart Label Tracking////UNWANTED BILL

I returned my damaged phone via instructions from AT&T, with a prepaid label in July 2022.  I dropped the packed to the Post Office.  I tried tracking my package serval times on www.tracking.smartlabel.com .   To date, there is no information about my returned package.

 

I received a text message 9/16/2022 reminding  me from AT&T to return my damaged device.  I have CALLED AT&T SEVERAL TIMES questioning what can I do about this missing package and them charging my bill for an item that has been returned 2 months ago.  

I was told to contact Smartlabel and they told me to contact AT&T.  Then AT&T diverted me back to Asurion (smartlabel). So basically back and forth for a couple of days.  And still no information about my returned package.  I WILL NOT BE PAYING $490.00 FOR A BROKEN DAMAGED PHONE I RETURNED!!!

The moment this phone is charged to my bill.  I will be filing a complaint with my State Attorney's office because I've noticed that since receiving the text message about the non returned item, AT&T and smartlabel are doing this to a lot of people and has been for a very long time.  Hence, moving forward I will never use their smartlabel again.  I will take all my returns to a AT&T store. 

help PLEASE

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hi Tonos270, we understand the importance of your account security and privacy. We're here to help with your billing transaction. 

 

If you feel you have had a fraudulent transaction to your account contact Global Fraud Management at 877.844.5584.

 

Visit our help page for additional Fraud and Security resources. 

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

    

ACE - Sage

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101.8K Messages

2 months ago

@Tonos270

It is really poor etiquette to post your problem on somebody else's thread. You should be making your own thread

ACE - Sage

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101.8K Messages

2 months ago

@pa69321

Do you have any proof that your package was mailed. For example a receipt with a tracking number confirmation from the post office? Or any tracking from the smart label?

With no tracking record in the system, there is no proof that you mailed back your old phone. Without proof that you put it in the mail you are financially responsible.

If you did have proof that you mailed the phone and the tracking records show that it was put into the system that would remove your responsibility because you would not be the shipper.

New Member

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2 Messages

2 months ago

@formallyknownas I apologize for posting my issue in this tread. New here.  I joined this forum minutes before the post.  I will be more careful.   Sorry if I offended anyone

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