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New Member

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1 Message

Tuesday, January 18th, 2022 5:05 PM

Slow Service for High Bill

My overall wireless service has been running very slow for the past three months, impacting not only my work and personal endeavors but also my kids' studies. They are completing school and college endeavors at home during the ongoing pandemic. I already have a tough time paying my wireless bill due to having a fixed monthly check that I am living on, and the ongoing pandemic is making it financially hard for me to take care of my family. I have been trying to gain help for  Is there any way I can get financial help on my monthly wireless service bill while helping to improve the overall wireless reception?

Constructive

Employee

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30.4K Messages

1 year ago

AT&T doesn’t have any financial relief programs. 

New Member

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2 Messages

1 year ago

@SunillaThomas56 

I have slow service as well. It's almost unusable. I have called support. Replaced sim cards and etc. At the store, they mention radio issues with my phones. So, all 4 lines? That seems very silly. 

My service works fine when I did a network settings reset. But then I was told I was on 5GE. Then they fixed something and now I am on 5G. So, my 4 lines are sucky. I am not happy. Been dealing with this since December 2020.

New Member

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2 Messages

1 year ago

@SunillaThomas56 I will also add. I log in to my online account last night and finally was able to get a supervisor. Who logged a ticket with the network team, perhaps. They also mentioned that they would provide a billing credit once it's resolved. Keep pushing! This needs to be checked out. I will not give up.

ACE - Sage

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104.2K Messages

1 year ago

@SunillaThomas56

Wireless?  

Or home internet?

Most people are not relying on their wireless (aka cellular) service which can be deprioritized (aka slowed down once the line reaches the threshold) to run all of their household needs.

Wireless service is a shared resource.  If everyone is using it, everyone will experience slow service. 

    If you are referring to home internet service, you are still on a shared resource and still subject to some level of slow down during times of the day when everyone is using the same service. Use of mobile data and home internet service is vastly increased since the beginning of the pandemic because people are working and going to school from home.

I live in a small suburban town in North Central Connecticut. Since the beginning of the pandemic home internet service is considerably worse than it was before and the amount of usage is way up. Two college kids attending classes online , and being cooped up at home will do that.  

      Cellular AKA Wireless,  has always been slow in the center of town where there is a high concentration of people all trying to use their mobile phones at the same time. 

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