Sick Customer needs Personalized support for Wireless Billing

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@newtonboyd2010 wrote:

I AM SICK!!!!! I am physically sick with calling AT&T with the same issue over and over and over again.  This is absolutely ridiculous. I need AT&T to coordinate support for a long-standing issue for my account and wireless billing. I have spent numerous hours speaking with representatives and techs at literal expense of my time and health. There has been ZERO effort to resolve this issue. I am done with expending my time and resources to support this issue only to be disconnected from 45 minute and 2 hours calls with NO CALL BACK. Every representative asks if my number can be called or text for information regarding my account, yet this step is not used when I am disconnected by the service member or when I should be scheduled to receive a call.

 

AT&T needs to number figure out the issue and assign the correct manager to support this. I have not been able to view or pay a bill under my online access account and I am continually transferred from one department to another while AT&T plays hot potato on the issue. This is not a game.  And you dare threaten to disconnect my line after I have made numerous attempts to resolve the issue but none actually made by AT&T to resolve online billing.

 

Someone with authority to handle these measures needs to contact me with a resolution. They also should have reviewed my account before contacting me because all of the notes are recorded.

 

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Not being able to view the bill online is no excuse for not paying. Hopefully you've switched to paper billing until your online access can be corrected. 

If you file a  BBB complaint, you will get contact from the Office of the President. That person should be able to get your account corrected. 

I appreciate the note to contact BBB. It is a shame I should have to make a BBB report for simple customer service.  However, you do not understand that the account has been incorrectly set up and needs to be resolved. I have already contacted AT&T in attempts to settle the account. This is circumvented each time by poor quality customer service. 

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@newtonboyd2010 wrote:

I appreciate the note to contact BBB. It is a shame I should have to make a BBB report for simple customer service.  However, you do not understand that the account has been incorrectly set up and needs to be resolved. I have already contacted AT&T in attempts to settle the account. This is circumvented each time by poor quality customer service. 

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I think the solution is probably a lot more complex than you think it is. That's why you have to get right to the top. 

I second @MicCheck recommendations.