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newtonboyd2010's profile

Contributor

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2 Messages

Mon, Aug 13, 2018 6:22 PM

Sick Customer needs Personalized support for Wireless Billing

I AM SICK!!!!! I am physically sick with calling AT&T with the same issue over and over and over again.  This is absolutely ridiculous. I need AT&T to coordinate support for a long-standing issue for my account and wireless billing. I have spent numerous hours speaking with representatives and techs at literal expense of my time and health. There has been ZERO effort to resolve this issue. I am done with expending my time and resources to support this issue only to be disconnected from 45 minute and 2 hours calls with NO CALL BACK. Every representative asks if my number can be called or text for information regarding my account, yet this step is not used when I am disconnected by the service member or when I should be scheduled to receive a call.

 

AT&T needs to number figure out the issue and assign the correct manager to support this. I have not been able to view or pay a bill under my online access account and I am continually transferred from one department to another while AT&T plays hot potato on the issue. This is not a game.  And you dare threaten to disconnect my line after I have made numerous attempts to resolve the issue but none actually made by AT&T to resolve online billing.

 

Someone with authority to handle these measures needs to contact me with a resolution. They also should have reviewed my account before contacting me because all of the notes are recorded.

 

MicCheck

ACE - Expert

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12K Messages

4 y مضت


@newtonboyd2010 wrote:

I AM SICK!!!!! I am physically sick with calling AT&T with the same issue over and over and over again.  This is absolutely ridiculous. I need AT&T to coordinate support for a long-standing issue for my account and wireless billing. I have spent numerous hours speaking with representatives and techs at literal expense of my time and health. There has been ZERO effort to resolve this issue. I am done with expending my time and resources to support this issue only to be disconnected from 45 minute and 2 hours calls with NO CALL BACK. Every representative asks if my number can be called or text for information regarding my account, yet this step is not used when I am disconnected by the service member or when I should be scheduled to receive a call.

 

AT&T needs to number figure out the issue and assign the correct manager to support this. I have not been able to view or pay a bill under my online access account and I am continually transferred from one department to another while AT&T plays hot potato on the issue. This is not a game.  And you dare threaten to disconnect my line after I have made numerous attempts to resolve the issue but none actually made by AT&T to resolve online billing.

 

Someone with authority to handle these measures needs to contact me with a resolution. They also should have reviewed my account before contacting me because all of the notes are recorded.

 


Not being able to view the bill online is no excuse for not paying. Hopefully you've switched to paper billing until your online access can be corrected. 

 

If you file a  BBB complaint, you will get contact from the Office of the President. That person should be able to get your account corrected. 

Contributor

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2 Messages

4 y مضت

I appreciate the note to contact BBB. It is a shame I should have to make a BBB report for simple customer service.  However, you do not understand that the account has been incorrectly set up and needs to be resolved. I have already contacted AT&T in attempts to settle the account. This is circumvented each time by poor quality customer service. 

MicCheck

ACE - Expert

 • 

12K Messages

4 y مضت


@newtonboyd2010 wrote:

I appreciate the note to contact BBB. It is a shame I should have to make a BBB report for simple customer service.  However, you do not understand that the account has been incorrectly set up and needs to be resolved. I have already contacted AT&T in attempts to settle the account. This is circumvented each time by poor quality customer service. 


I think the solution is probably a lot more complex than you think it is. That's why you have to get right to the top. 

ACE - Sage

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100.2K Messages

4 y مضت

I second @MicCheck recommendations.  

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