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guyseattle's profile

Tutor

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5 Messages

Wednesday, December 25th, 2013 11:51 AM

Closed

Service Suspended how long before it will be terminated?

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get my service turned back on but am short on funds due to unemployment.  

Accepted Solution

Official Solution

Former Employee

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636 Messages

10 years ago

Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.

-Alex

Former Community Manager

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10.4K Messages

10 years ago

Hello guyseattle,

 

Unfortunately, there is no specific time frame that we can give you. The best thing to do is to contact AT&T's customer care at 1-800-331-0500 or by Chat to discuss your options.

 

Thank you,

Dmitriy

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