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guyseattle's profile



5 Messages

Wednesday, December 25th, 2013 11:51 AM


Service Suspended how long before it will be terminated?

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get my service turned back on but am short on funds due to unemployment.  

Accepted Solution

Official Solution

Former Employee


636 Messages

10 years ago

Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.


Former Community Manager


10.4K Messages

10 years ago

Hello guyseattle,


Unfortunately, there is no specific time frame that we can give you. The best thing to do is to contact AT&T's customer care at 1-800-331-0500 or by Chat to discuss your options.


Thank you,


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