New Member
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1 Message
Service suspended - charged for full service
I was told that I would ONLY be charged $10/month if my service was suspended while abroad. I noticed that my account is suspended, but I am still being charged for full service. I am asking for a refund for the time my account was suspended.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
4 years ago
In general suspension does not reduce your bill at all. Reduced rate suspension is granted under extraordinary or emergency circumstances, not just because you are traveling
If you are allowed reduced rate suspension it only reduces the line access to $10 a month. It does not suspend phone payments or plan or taxes. Depending on how much your line access is, a $10 a month line access may not be much of a reduction
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Constructive
Former Employee
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32.9K Messages
4 years ago
You were either misinformed or misunderstood. Even while suspended you still pay your line fee and any phone payments for each line. I believe it’s 10 dollars off
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dhrodriguez
New Member
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1 Message
2 years ago
This happened to me too. I called to cancel my service (prepaid), but the rep told me I could suspend my line instead and they would only charge me $10 a month. Now I'm being charged for full service, a service I'm not using.
They should not cheat people like this.
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
@dhrodriguez
not possible. Prepaid does not suspend at a reduced rate. No such thing for prepaid. Prepaid is self managed service. You wasted your time calling Support when you should have changed your plan yourself to a pay per use plan, or turned off auto pay. You do NOT call to cancel prepaid service.
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