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Reallyagain's profile



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Friday, March 2nd, 2018 12:39 AM

Service suspended but phone returned

Today our service was suspended for a phone return that was said to not be returned. We mailed the phone back and  have a USPS tracking number. We have been in a constant battle with the business stating that we did not return the phone when in fact it was delivered as per the tracker and we were told by the CSR that it was in the possession of the warehouse.

It was later told to us that they never received the phone, and now finally that they didn’t know were the phone was. 

We need help because it is not fair or ethical that we pay for a phone that was sent and received by AT T...this situation is eerily similar to our experience with AT T almost 2 years ago- 


Community Support


229.9K Messages

6 years ago

Hello @Reallyagain

Thank you for reaching out to us on the Community Forums! I can definitely understand your concerns with your return.  Let’s get this issue resolved for you, right away!

I have just reached out to you in your Community Forums Inbox In regard to your post. This is to get a little more information of this issue and what might be causing this to happen.

I hope to hear from you soon. Have a wonderful day!

James, AT&T Community Specialist



3 Messages

6 years ago

An @attcares rep also said he would help me and gave me his ext and phone number. He’s never returned my numerous calls. I’m in the same situation. All the proof and tracking my phone was returned and delivered at the warehouse and going on since November. Ridiculous. I’m at a loss after being on the phone for hours at a time for months and being assured case is escalated and my bill will be credited. Never happens. 

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