Service Dispute

Due to the pandemic, my job could not pay me as scheduled last pay but will give me back pay next pay (it how it is sometimes) i had payment arrangements set up and, obviously due to lack of pay (honestly not my fault), I couldn't keep the arrangments set. I work from home and my only source of communicating and working is my phone and w/out that I lose my job. I call into AT&T pleading for help and to pay the entire bill in one week and was told I can't help you after repeating to me the same information I called them with. I have always paid every penny I was asked to from AT&T and it is mind-boggling to me that w/ the pandemic and things happening out of our control that this company, doesn't have a way to help me and would say to me "welp sorry can't help you, pay when you can" I am literally going to lose my job if my phone isn't cut back on. I literally just needed a week's extension. Can I get some real help, I can not lose my job.