Service & Billing Issues
I had been a happy AT&T customer for over 9 years until it started to fall apart 1.5 years ago when I switch to iPhone 5. I started to experience missed calls, dropped connection, messaging issues. At least 3 visits to AT&T store and 2 visits to Apple didn't resolve the issues. I had no choice but to switch the carrier.
AT&T slapped me with ETF. I understand I signed an agreement but my understanding is that the agreement is 2-way and AT&T didn't live up to its side of it. I called customer service and every time got a different answer. First time, one of the reps told me its waived and I just need to pay up the last bill (minus ETF). The second rep told me that the first rep essentially lied to me and there was no records of any waiver. He told me someone will get back to me which never happened. The third call didn't result in any fruitful results.
Prior to this incidence, I never had any issues with coverage or customer service. I am contemplating going to the state attorney general to pursue further course of action. The last provider (of another service) relented their fee after attorney general's office intervened.
I am willing to give AT&T an opportunity through this to see if I can find an amicable solution without having to go through long-drawn process.