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Mon, Sep 21, 2020 2:24 AM


Why is my phone off


Brand User

Community Support


136.9K Messages

a month ago

Hello @nolajoiner!


Let's check into why your device isn't working!

  • What has happened to your phone, and what device are you currently using?
  • Has your cellphone been disconnected/suspended or unable to connect to the cellular network?
  • What do you mean: why is my phone off?
  • Did you receive an error message or notification due to your phone not working? If so, what did the message say?
  • Do you currently have an active postpaid or prepaid service with AT&T?

The more details you can provide, the better we can assist.


We look forward to your reply!


Dwight, AT&T Community Specialist 

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