AT&T Community Forums

Samsung Trade In stuck in Device Received and Processed status

Status of my trade in indicates Device Received and Process on 9/29/22. When will it be completed and promotion applied to my account? If there is an issue with the trade-in, how will I be notified/contacted? So far, it has entered a black hole with no communication

Responses

ATTHelp

Community Support

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224.9K Messages

10 months ago

Hello @taadwi, this is not the experience we want you to have, and we definitely want to help you with getting your trade-in credits applied to your account.

Since you've stated your trade-in was approved on 09-29-2022, we want to invite you into a Direct Message for further assistance with investigating your credits. Please check the message icon in the upper portion of the page and reply.

We look forward to hearing from you and getting your concerns resolved!

Thanks for contacting the AT&T Community Forums for assistance!

Lynn, AT&T Community Specialist

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formerlyknownas

ACE - Sage

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113.2K Messages

10 months ago

If you don't get any results to this form file an FCC or a Better Business Bureau complaint. Doesn't matter which one they do exactly the same thing, they just for the complaint back to AT&T upper management and someone will contact you

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Addisonfarr10

New Member

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4 Messages

9 months ago

I am also having the same issue. Mine was sent in Jan 6th delivered to the warehouse jan23rd and finally inspected on Feb 9th and still stuck.om processed status. Ugh no one can help. Trade in department is full of (Edited per community guidelines) and the lady I spoke with today said I wouldn't see a credit till May. I said so ur telling me I have to wait 5 billing periods and she said yes.

(edited)

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MicCheck

ACE - Expert

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13.7K Messages

9 months ago

Just because it was delivered doesn't mean they've processed it. It takes 3 bill cycles for credit to be applied, so until then there's no issue.

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ATTHelp

Community Support

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224.9K Messages

9 months ago

We understand your frustration with having to wait for your trade-in to be processed, Addisonfarr10.

Special thanks to our ACE, MicCheck, for their expertise.

We want to turn your experience around, because we value your time greatly. Let's meet in a Direct Message on this, so we can look into what could be causing your trade-in being delayed. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to discovering a resolution for you. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist.

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