New Member
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1 Message
Samsung Trade In stuck in Device Received and Processed status
Status of my trade in indicates Device Received and Process on 9/29/22. When will it be completed and promotion applied to my account? If there is an issue with the trade-in, how will I be notified/contacted? So far, it has entered a black hole with no communication
ATTHelp
Community Support
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211K Messages
2 months ago
Hello @taadwi, this is not the experience we want you to have, and we definitely want to help you with getting your trade-in credits applied to your account.
Since you've stated your trade-in was approved on 09-29-2022, we want to invite you into a Direct Message for further assistance with investigating your credits. Please check the message icon in the upper portion of the page and reply.
We look forward to hearing from you and getting your concerns resolved!
Thanks for contacting the AT&T Community Forums for assistance!
Lynn, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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105.7K Messages
2 months ago
If you don't get any results to this form file an FCC or a Better Business Bureau complaint. Doesn't matter which one they do exactly the same thing, they just for the complaint back to AT&T upper management and someone will contact you
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Addisonfarr10
New Member
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2 Messages
1 month ago
I am also having the same issue. Mine was sent in Jan 6th delivered to the warehouse jan23rd and finally inspected on Feb 9th and still stuck.om processed status. Ugh no one can help. Trade in department is full of (Edited per community guidelines) and the lady I spoke with today said I wouldn't see a credit till May. I said so ur telling me I have to wait 5 billing periods and she said yes.
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MicCheck
ACE - Expert
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12.9K Messages
1 month ago
Just because it was delivered doesn't mean they've processed it. It takes 3 bill cycles for credit to be applied, so until then there's no issue.
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ATTHelp
Community Support
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211K Messages
1 month ago
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