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MerleneSmith's profile

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Friday, March 1st, 2024 10:31 PM

RMA number

Why can't ATT track their own RMA number. I sent the return off months ago and I didn't get a tracking number but I know that the company that gives you the RMA # can track the package once it's sent. Some even give their costumers a portal to track it themselves so why can't ATT do this for their costumers 

ACE - Professor

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3K Messages

2 months ago

Trade in  for upgrade of phone link below. USPS gives receipt when you turn in the package at the counter. If you drop package in the mail box there is no proof you sent the package if lost. Trade in phones are sent to Tennessee.  Buyers remorse (when you decide you do not want the new phone) phones are returned to Texas. 

https://tradein.att.com/trade-in-status

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