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Thursday, September 24th, 2020 1:17 PM

Ripped Off!

I have tried for the past 9 months to resolved my issue:  I purchased a new iPhone in December 2019, I had to return it by mail, was told over and over that my refund would be processed once the phone arrived at the warehouse (which it did), I never received my refund and continue to get charged monthly for an iPhone I don't have.  ATT reps have varied in helpfulness, majority of them were awful and hung up on my on the phone or via chat.  A few reps helped partially refund me.  

 

ATT, please refund me for the iPhone and stop charging me monthly loan fees for something I dont have.  

ACE - Expert

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64.7K Messages

4 years ago

It’s time to escalate your issue to corporate. File an FCC or BBB complaint.

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