Ridiculous customer service
I traded in my phone in order to upgrade through the next program. When I received my new phone there was no return in the box so I went to the local ATT store and they took the device from me. I began getting notifications that the phone had not been received. I called into ATT 6 times over 2 months and they assured me they had the phone and it was going to be fine. I finally got a notice I was being charged $375. I promptly called att AGAIN and was told the phone had not been received and there was nothing to be done. I went back to the store and after spending 3 hours with the associate there and the manager, they found the phone in the managers office. They printed off a return slip and returned the phone to ATT.
A week later I called ATT to find out why the phone wasn't being shown as returned and they stated it would simply take time. They advised me NOT to pay the $375 but instead to pay a portion of my bill. Today, my phone was shipped back to me and I was told it cannot be accepted.
This is beyond ridiculous. I have wasted over 12 hours dealing with this. Nobody will help me, nobody will correct this issue and nobody seems to know what to do. I have spoken to 3 supervisors within ATT and none of them have helped in any real way or have offered to make this right.
I now have this phone in my possession and have nothing to do with it along with a $375 charge. All because of the stores negligence. I hope someone will read this and either a) fix this or b) realize that ATT is a crappy service and go to verizon.