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Amynpike's profile

New Member

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4 Messages

Tuesday, July 4th, 2023 4:20 AM

Returned phone credit

I returned my old phone and never received credit.  Attempted to resolve by calling customer service and my ticket was closed without resolution.  

Accepted Solution

Community Support

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232.8K Messages

1 year ago

Hello @Amynpike, we understand that this situation can be frustrating, and we would like to help resolve this for you. 

 

We would like to invite you to a private DM, so that we can pull up your account information and check for any returns. 

 

Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.

 

We look forward to chatting with you soon!

 

Holcy, AT&T Community Specialist 

ACE - Expert

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16.5K Messages

1 year ago

In person?

By mail? 

On time?

Did the tracking say it arrived?

Your lack of details is concerning.

New Member

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4 Messages

1 year ago

Dropped off at my local USPS with the included tracking sheet. It was a Pitney bowes tracking and when I input the tracking # it looks as though the # was previously used.  

The package was dropped off with USPS within the time frame.  

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