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genemorrowjr's profile

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Tuesday, January 31st, 2023 10:05 PM

Returned Device not Received by ATT

I returned a iphone13 pro within a week of receiving the new phone and 3 months later I am billed for not returning it. I been on several calls with reps for long periods of time and no help. I've been an wireless customer for almost 30 years and I've not returned an item or failed to pay a bill. USPS cannot has now way of providing me with any additional information. 


Community Support


210.7K Messages

2 months ago

We certainly understand your concerns, and we want to help you further by investigating your device return@genemorrowjr.


Based on the information you've provided, we want to go ahead and bring you into a Direct Message for more assistance. Check the message icon in the upper portion of the page and reply back to us.


We look forward to helping and hearing back from you.


Thanks for contacting the AT&T Community Forums.

Marilyn, AT&T Community Specialist


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