Representatives will LIE to you in CHAT and not give you credits you deserve.
I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to the company. CHATS are binding, but they don't care. This chat was from today!